Refunds & Exchanges
Your satisfaction is our top priority! If your order arrives damaged or incorrect, we will fix it at absolutely no cost to you.Returns & Replacements Please contact us within 30 days of delivery to receive a prepaid return shipping label. Holiday Extension: For orders placed between November 1st and December 15th, you have until January 5th to start a return. What Qualifies for a Free Replacement? We cover issues where the product is:
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Broken or damaged upon arrival.
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Printed with incorrect customization (e.g., wrong background design).
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A different size than what you ordered.
Note: Because our products are custom-made just for your pet, we cannot offer refunds or exchanges for reasons outside of damage or production errors.